Last updated: 10 September 2026
This shipping policy applies to all orders placed on avelisseofficial.shop, operated by Brosak LTD.
Where we ship
We ship to the United States, Canada and Europe. Shipping is free on every order — there is no minimum spend and no shipping charge at checkout.
Processing and delivery
- Order processing: orders are prepared on working days (Monday to Friday, excluding public holidays).
- Delivery time: 5–8 working days.
- Tracking: once your order leaves our facility you will receive a confirmation email with a tracking number. It can take a short time for the first tracking scan to appear.
Delivery estimates are estimates, not guarantees. Carrier delays, customs inspections, severe weather and peak periods can extend them.
Order changes and address errors
If you need to change or cancel an order, or you notice a mistake in your delivery address, contact us as soon as possible at support@avelisseofficial.shop. We will always try to help, but once an order has been dispatched we can no longer amend it. We are not able to cover the cost of parcels lost because an incorrect or incomplete address was supplied.
Customs, duties and taxes
Prices are shown in EUR. For deliveries outside the European Union, import duties or taxes may be charged by your local authorities. These charges are set by your country and are the responsibility of the recipient; they are not included in the price you pay us.
Missing or delayed parcels
If your tracking has not updated for several working days, or the estimated delivery window has passed, email us at support@avelisseofficial.shop with your order number and we will open an enquiry with the carrier. If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund.
Contact
Brosak LTD (company number 13067482)
71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
support@avelisseofficial.shop