Last updated: 10 September 2026
30-day returns
You have 30 days from the day you receive your order to request a return. To be eligible, the item must be in the condition you received it — unused or lightly tested, with all accessories, and in its original packaging. Please keep the box until you are sure you are keeping the product.
How to start a return
Email support@avelisseofficial.shop with your order number and the reason for the return. We will confirm whether the return is eligible and send you the return address and instructions. Items sent back without a confirmed return request cannot be accepted.
Faulty, damaged or incorrect items
Inspect your order when it arrives. If the item is faulty, damaged in transit, or is not what you ordered, contact us straight away with photos and we will arrange a replacement or a full refund at no cost to you.
Refunds
Once your return has been received and checked, we will let you know the outcome. Approved refunds are issued to your original payment method within 14 days of us receiving the item. Your bank or card provider may need additional time to display the credit. Original shipping was free, so no shipping charge is deducted.
Cancellations and the EU/UK right of withdrawal
You may cancel an order before it is dispatched by emailing us. If you are a consumer in the EU or the UK, you also have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. This right is in addition to — and does not limit — the 30-day return window described above. Nothing in this policy affects your statutory rights.
Items we cannot accept
- Items returned more than 30 days after delivery.
- Items returned damaged, incomplete, or without their original packaging, where that damage was not present on arrival.
- Gift cards, if offered.
Return shipping
For faulty, damaged or incorrect items, we cover return shipping. For change-of-mind returns, the cost of returning the item is yours unless we agree otherwise in writing. We recommend a tracked service — until a return reaches us it remains your responsibility.
Contact
Brosak LTD (company number 13067482)
71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
support@avelisseofficial.shop